Next Best Experience: The future of smarter interactions
It has become increasingly essential for businesses to ensure timely and relevant communications with their customers. Each customer is at a different stage of the sales pipeline, and sales reps must adopt different means of communication to cater to the specific needs of each one.
Having said that, it can be quite challenging to keep track of multiple sales records and devise a tailored experience for each customer. To save you from all this trouble, Zia features Next Best Experience suggestions to help you identify the next ideal step for your open deals and provide your customers with an enhanced buying experience. From sending an email to scheduling a meeting, Zia is here to guide you at every stage of the customer journey.
Here's how we can help you:
- Get personalized customer journey suggestions.
- Schedule meetings and calls using AI.
- Increase conversions.
- Contextually analyze your data using AI.
Monitor deals closely with Zia
After analyzing the active deals in your organization, Zia will prompt you to take the next best action to advance your lead to the next stage of the sales cycle. Zia performs this function by analyzing patterns in historic data, such as time taken, actions carried out, repeat purchases, and more.
Contextual email analysis
Zia can analyze and understand the context behind incoming emails and suggest actions accordingly. By extracting information from an email's contents, Zia can provide contextual suggestions to cater to that customer's specific needs in addition to the usual actions. For example, if Zia identifies that a customer is looking for a product demo, it will suggest that you schedule a product demo with the customer on a specific date.
Arrange a meeting with just a click
Always keep your customer in the loop with meetings arranged by your AI assistant. Zia will suggest the perfect date and time to schedule a meeting with your customer, and with just a click, you'll have your meeting set up and ready to go.
Never miss a call
Zia lets you know when it's the right time to schedule a call with your customers so that you maintain close contact with them and ensure they have a smooth buying experience.
Make emails more relevant
Follow Zia's suggestions and send timely emails with relevant content to communicate important information to your customers regularly. Zia also suggests which kind of email you should send; for example, a follow-up, a product comparison, or a quote.
