A pricing model that's convenient for you

Meet your needs without breaking your budget.

Truly Unlimited Plan *

Get flexible pricing on the Truly Unlimited Plan tailored to your organization's needs.

(Available only for US and CanadaUnited Kingdom, Netherlands, Germany, Sweden, France, Spain, Italy, Belgium, Denmark, Finland, Ireland, and Norway region users)

* inbound call charges for toll-free numbers may vary based on the requirements

Enterprise Telephony Business Phone
Monthly Yearly
Get started with a 15-day free trial. No credit card required.
  
BASIC
$34per user/month, billed annually

(Call charges applicable)

START FREE TRIAL
  • 1,000 free incoming mins/license/month  
    For US, UK, AU, and CanadaGermany, France, United Kingdom, Netherlands, Sweden, Spain, Italy, Belgium, Denmark, Finland, Ireland, Norway, and Switzerland Local Numbers (Toll-free excluded).
  • 250 free outgoing mins/license/month  
    For local calls to the US, UK, AU, and CanadaGermany, France, United Kingdom, Netherlands, Sweden, Spain, Italy, Belgium, Denmark, Finland, Ireland, Norway, and Switzerland (Toll-free excluded).
  • All-in-one dashboard  
    Both Calls & Agent Stats
  • SMS  
    One way SMS is available internationally and will be sent using random codes based on destination. Two-way SMS service is available only within the US and Canada.
  • Multi-level IVR
  • Live call tracking
  • Call queues with different ring strategies
  • Call action handler
  • Call detail records (CDR)
  • Dynamic call recording with storage *
  • Agent-to-agent calling
  • Contact management
  • Voicemail and Voicemail drop
  • Voicemail Transcription*
  • Call notes & Call disposition
  • Call branding  
    Only for US numbers
  • Business hours & Holidays
  • Desk phone and Headsets integrations
  • Native & telephony integrations with Zoho apps  
    Zoho CRM, Desk, Cliq, Meeting, Recruit, Bigin, and ManageEngine SDP on Cloud.
  • Mobile apps, Desktop apps, and ZDialer browser extension.
  • Call monitoring ** 
    Barging, Whispering, Three-Way interactions.
  • Power dialer **
  • Queue performance metrics **
Zoho Friendly
STANDARD
$49per admin & 10 Telephony agents  
The free Telephony agents don't have access to Zoho Voice web UI. They can handle calls directly from the integrated Zoho apps using the ZDialer mobile app and browser extension or the dialpad widget in the integrated Zoho App.
/month, billed annually

(Call charges applicable)

START FREE TRIAL

Everything in BASIC +

  • 10 free telephony agents/license  
    Only active users from Zoho apps integrated with Zoho Voice can be imported as Telephony Agents.
  • 1,000 free incoming mins/license/month  
    For US, UK, AU, and CanadaGermany, France, United Kingdom, Netherlands, Sweden, Spain, Italy, Belgium, Denmark, Finland, Ireland, Norway, and Switzerland Local Numbers (Toll-free excluded).
  • 250 free outgoing mins/license/month  
    For local calls to the US, the UK, AU, and CanadaGermany, France, United Kingdom, Netherlands, Sweden, Spain, Italy, Belgium, Denmark, Finland, Ireland, Norway, and Switzerland (Toll-free excluded).
  • Call monitoring **
  • Power dialer **
  • Queue performance metrics **
  • Upgrade telephony agents **
Zoho Friendly

CONTACT CENTER

$74per admin & 10 Telephony agents  
The free Telephony agents don't have access to Zoho Voice web UI. They can handle calls directly from the integrated Zoho apps using the ZDialer mobile app and browser extension or the dialpad widget in the integrated Zoho App.
/month, billed annually

(Call charges applicable)

START FREE TRIAL

Everything in STANDARD +

  • 10 free telephony agents/license  
    Only active users from Zoho apps integrated with Zoho Voice can be imported as Telephony Agents
  • 2,500 free incoming mins/license/month  
    For US, UK, AU, and CanadaGermany, France, United Kingdom, Netherlands, Sweden, Spain, Italy, Belgium, Denmark, Finland, Ireland, Norway, and Switzerland Local Numbers (Toll-free excluded).
  • 500 free outgoing mins/license/month  
    For local calls to the US, the UK, AU, and CanadaGermany, France, United Kingdom, Netherlands, Sweden, Spain, Italy, Belgium, Denmark, Finland, Ireland, Norway, and Switzerland (Toll-free excluded).
  • One free local number for each license  
    US, UK, AU, or CanadaGermany, France, United Kingdom, Netherlands, Sweden, Spain, Italy, Belgium, Denmark, Finland, Ireland, Norway, and Switzerland local numbers only
  • Call monitoring  
    Barging, Whispering, Three-Way interactions
  • Power dialer
  • Queue performance metrics
  • Upgrade telephony agents**
  • Advanced Noise Cancellation 
    Powered by Krisp AI
SOLO
 Free 

(Call charges applicable)

START FREE TRIAL
  • All-in-one dashboard  
    Call Stats. Agents stats will be displayed only if Additional users are purchased.
  • Inbound & Outbound calls
  • Contacts module
  • Call action handler
  • Call detail records (CDR)
  • Call recording & storage*
  • Voicemail
  • Voicemail Transcription*
  • Native integrations with Zoho apps
  • Mobile apps, Desktop apps, and ZDialer browser extension
  • 250 free outgoing mins/month# 
    For local calls to US, UK, AU, and CanadaGermany, France, United Kingdom, Netherlands, Sweden, Spain, Italy, Belgium, Denmark, Finland, Ireland, Norway, and Switzerland numbers (Toll-free excluded).*
  • Single-level IVR #
  • Call queues#
  • SMS# 
    One way SMS is available internationally and will be sent using random codes based on destination. Two-way SMS service is available only within the US and Canada.
  • Agent-to-agent calling#
  • Call transfer#
  • Business hours & Holidays#
  • Dynamic call recording#
  • Desk phone integration#
  • Headphone integration (Jabra and Poly)#
  • Additional users**
  • Queue performance metrics **
  • Power dialer **
TEAM
Up to 10 users$100/month, billed annually

(Call charges applicable)

START FREE TRIAL

Everything in SOLO +

  • 1,000 free outgoing mins/month  
    For local calls to the US, the UK, AU, and Canada (Toll-free excluded).For local calls to the Germany, France, United Kingdom, Netherlands, Sweden, Spain, Italy, Belgium, Denmark, Finland, Ireland, Norway, and Switzerland (Toll-free excluded).
  • Single-level IVR
  • Call queues with different ring strategies
  • SMS  
    One way SMS is available internationally and will be sent using random codes based on destination. Two-way SMS service is available only within the US and Canada.
  • Call branding 
    Only for US numbers
  • Call notes & Call disposition
  • Business hours & Holidays
  • Dynamic call recording
  • Direct extension dialing
  • Desk phone and Headset integrations
  • Power dialer **
  • Queue performance metrics **
  • Additional users**
OFFICE
Up to 30 users$300/month, billed annually

(Call charges applicable)

START FREE TRIAL

Everything in TEAM +

  • 2,000 free outgoing mins/month  
    For local calls to the US, the UK, AU, and Canada (Toll-free excluded).For local calls to the Germany, France, United Kingdom, Netherlands, Sweden, Spain, Italy, Belgium, Denmark, Finland, Ireland, Norway, and Switzerland (Toll-free excluded).
  • Power dialer **
  • Queue performance metrics **
  • Additional users **
CORPORATE
Up to 100 users$1000/month, billed annually

(Call charges applicable)

START FREE TRIAL

Everything in OFFICE +

  • 5,000 free outgoing mins/month  
    For local calls to the US, the UK, AU, and Canada (Toll-free excluded).For local calls to the Germany, France, United Kingdom, Netherlands, Sweden, Spain, Italy, Belgium, Denmark, Finland, Ireland, Norway, and Switzerland (Toll-free excluded).
  • Power dialer **
  • Queue performance metrics **
  • Additional users **

Add-ons

Additional users

$19

/user/month, billed annually
Call Monitoring

Available only in Enterprise Telephony edition.

10 credits

/user/month
Power Dialer

10 credits

/user/month
Queue Performance Metrics

10 credits

/user/month
Upgrade Telephony Agents

15 credits  
Upgrade Telephony Agents’ privileges to provide them access to Zoho Voice's web UI. Features may vary based on the plan.

/user/month
Local taxes (VAT, GST, etc.) will be charged in addition to the prices mentioned.
*Charges will be deducted from Voice credits.
** Available as an Add-on
#Only for Solo accounts with Additional Users.
Feature add-on charges will be deducted from the Zoho Voice credit balance. 1 credit = 1 USD1 EURO

See our complete feature comparison

Voice pricing

Pay only for what you use.

Inbound
Outbound
Select Country
Following are the charges to receive calls using a number that belongs to United States.
Type of number used to receive callsCall rates to receive calls from
 LandlineMobile
PersonalFreeFree
Local0.00850.0085
Toll-Free0.020.02
N/A - Service not available in this country.
Additional charges

Unlimited number rental - 10 per month

Personal number rental - 3 credits per month

Local number rental - 1 credit per month

Toll-free number rental - 2 credit per month

Add-ons (Optional)

Recording - 0.0025 credit per min

Storage - 0.0005 credit per min per month

Call monitoring - 0.005 credit per min

VM transcription - 0.05 credit per min

Call Branding - 0.08 credit per branded call

Noise Cancellation - 2 credit per user per month

Concurrent calls

Personal number - 1 call at a time

Local number - 10 calls at a time*

Toll-free number - 10 calls at a time*

Note : Concurrent calls include both inbound and outbound calls

*Contact Support for higher number of concurrent calls

Phone number not available from the selected country. Contact support.

SMS Pricing

Check out the local and international SMS rates.

Local Number Rental

USA - 1 credit/month

Canada - 1 credit/month

SMS rates for USA

Send - 0.009 credit/SMS*

(inclusive of all carrier charges)

Receive - 0.007 credit/SMS*

SMS rates for Canada

Send - 0.015 credit/SMS*

(inclusive of all carrier charges)

Receive - 0.007 credit/SMS*

Global SMS rates

Send - 0.05 credit/SMS*

Receive - Service not available

MMS rates for USA

Send - 0.03 credit/MMS

Receive - 0.015 credit/MMS

MMS rates for Canada

Send - 0.03 credit/MMS

Receive - 0.01 credit/MMS

Note: 1 Credit = 1 USD

*Mentioned rates are for one part SMS with 160 characters.

Important update: SMS and MMS services will be activated only to 10DLC registered Business phone numbers. For more details, please refer to our post.

High-quality local and international calls at the best price

Get started with your cloud-based business phone system now.

Start Free Trial

Frequently asked questions

  • I'm an existing Zoho user. What plan do you suggest?

    If you're a Zoho One, CRM, Desk, Recruit, or Bigin user, you can try our Enterprise Telephony edition's Standard plan. This is a Zoho-friendly plan with 10 free Zoho agents for every Zoho Voice admin user at $49/month, billed annually.

    Create an account with 1 admin user (comes with 10 free Zoho agents), and then select Zoho Voice as your cloud PBX service from the services listed under Zoho Telephony. Import up to 10 Zoho One/CRM/Desk/Recruit/Bigin agents and configure all the settings in Zoho Voice. These agents will then be able to make and receive calls directly from their Zoho One/CRM/Desk/Recruit/Bigin portal.

    This integration has limited features like click-to-call, call pop-ups, call notes, etc. Only the Admin will have a Zoho Voice admin portal where they can configure everything, handle payments, and download call logs and reports. All 10 free Zoho agents will be able to make calls only from the respective Zoho app. They do not have access to the Zoho Voice web app.

  • Who are the Telephony agents?

    Telephony agents are the free users you can import from any of your Zoho apps that are enabled for integration with Zoho Voice through Zoho Telephony (Phonebridge). As free users, they don't have access to Zoho Voice's Web UI (voice.zoho.com) where you perform administrative operations such as purchasing numbers or credits, configuring numbers or queues, and more. These agents can only make or take calls inside any of the integrated Zoho apps like Zoho CRM, Desk, Bigin, Cliq, or ManageEngine ServiceDesk Plus via the ZDialer dialpad widget or the browser extension. They also have access to the ZDialer mobile app, which enables them to make or receive calls using their mobile phones.

  • I'm a premium Zoho partner. Do I get a complementary license?

    We provide a complementary license of 3 free users in our Enterprise Telephony edition's Contact Center plan for our Partners (3 admins & 30 Telephony agents). To activate this, please send an email to support@zohovoice.com. You can use it for demo purposes and your internal needs. Only the subscription charge is on us. Number rental and call charges are applicable.

  • Is Zoho Voice included in Zoho One?

    No, Zoho Voice is not included in Zoho One. Zoho Voice subscription is separate. A Zoho One license does not include Voice.

    Now, you might be wondering if you can use Zoho Voice's telephony features in your Zoho One portal. The answer is "Yes!"

    Zoho Voice has an integration with Zoho apps via Zoho Telephony (PhoneBridge). Zoho Telephony is a single point of integration between Zoho apps and cloud PBX services including Zoho Voice and many other third-party services.

    Zoho Telephony is available in the Zoho One Marketplace. You can add Zoho Voice as your cloud PBX service in Zoho Telephony, import your Zoho One agents into Zoho Voice, purchase phone numbers, assign them to agents, and configure calls.

    Zoho Telephony integration is available in our Enterprise Telephony edition only.

  • Can I try Zoho Voice without purchasing my own number?

    Yes, you can try making outbound calls using our test number and the free credits we provide. Incoming calls cannot be tested using the test number.

  • Can I use Zoho Voice with my personal email address?

    Yes, you can use Zoho Voice with your personal email address. Signup through Gmail is blocked by default to avoid spam calls, so you'll need to send us an email to whitelist your Gmail account. Zoho Voice offers a free Solo plan—you just need to buy credits and get a phone number to make and receive calls. Call charges applicable.

  • Can I make outbound calls using my Zoho Voice toll-free number?

    No, outbound calls can't be made using a Zoho Voice toll-free number. Toll-free numbers are specifically designed for inbound calls, and outbound calling capabilities aren't supported. However, you can utilize other Zoho Voice numbers like Local, Personal, or Personal Unlimited numbers for outbound calling purposes.

  • Is Voice available in the EU, IN, or AU?

    Sorry, Zoho Voice is currently only available in the US and EU data centers. We're setting up Zoho Voice in our AU data center. We will post the updates on our blog. Users who've already registered for Zoho services in our AU or IN data centers cannot access Zoho Voice using the same email address.

    However, you can use Telephony's built-in phone system and later port your numbers to Zoho Voice when it is available in the AU.

  • I'm in India. Can I make Indian calls using Zoho Voice?

    No, you cannot use Zoho Voice from India to make calls inside India as it is restricted by the DoT. We don't provide Indian local numbers either. However, if you're located outside India, you can use any other country number to make calls to Indian numbers.

  • I'm in India. Can I make international calls using Zoho Voice?

    Yes, you can purchase a number from any other country like the US, Canada, UK, Aus, etc., and make calls to any country other than India.