For conversations that
flow better

Deliver faster, smoother, and more personalized customer experiences with
our integration of Zia and ChatGPT.

CRM Software benefits | Zoho CRM

How can you benefit?

  • Improve agent efficiency and experience
  • Support your global customer base
  • Help customers faster, securely

Craft the perfect response

Zia powered by ChatGPT helps your agents start conversations on the right foot by instantly providing them with ticket summaries, customer mood insights, and response suggestions. Agents can tweak the tone and length of suggested responses as needed.

List of reply customization options like change tone and length in Zia's reply assistance. Zia powered by ChatGPT shares ticket summary and ticket tone.

Speak your customer's language

Foster a strong connection with your diverse customer base with Zia. It equips your agents with concise summaries and response suggestions in 13 languages.

List of languages that the ticket summary can be translated into are provided.

Customize data and model preferences

Keep your security in check with complete control over where Zia gets its data. You can restrict it to use your organization's knowledge base or OpenAI to generate responses. You can also choose the ChatGPT model to pair with Zia based on your business requirements.

Configuration options such as the data generation source for Zia and the ChatGPT models to pair with Zia are provided.

Support your customers the smart way with Zia–ChatGPT integration

  • No credit card required.
  • No software to download.