save up to 35%
All the essential support features to augment your customer service team.
Simplified collaboration and process automation functionalities for fast-growing teams.
Advanced AI and customization capabilities to enable enterprise-grade support.
Explore the top features
save
up to 35%
Customer Support Channels
- Email Channel
- 5 channels
- 10 channels
- 100 channels
- Help Center
- Feedback Widget
- 1
- 1/Department
- 1/Department
- Advanced Web Forms
- 5
- 10
- 50
- Social Media (Facebook & Twitter)
- 1 Brand
- 1 Brand
- 2 Brands or 1 brand/department if multi-branding
- Instant Messaging (WhatsApp, Telegram, WeChat & Line)
- Telephony
- Live chat
- Guided Conversations
Ticket Management
- Spam, Merge, Split & Clone Tickets
- Ticket History
- Quick Ticket View
- Ticket Tags
- 20 Tags/Ticket
- 30 Tags/Ticket
- 50 Tags/Ticket
- Product-based Ticket Tracking
- Add Resolution as KB
- Suggested Articles
- Direct Assignment to Agents and Teams
- Work Modes
- Response Editor with Rich Text Support & Response Draft
- Advanced Search
- Faster Response Snippets
- Round-Robin Ticket Assignment by Load Balancing
- 10/Department
- 15/Department
- Ticket Sharing & Ownership
- Agent Collision Detection
Automation and Process Management
- Macros
- 5
- 15/Department
- 30/Department
- Workflow Rules
- 5/Module
- 15/Department/Module
- 30/Department/Module with custom functions
- Time-based Rules
- 5
- 15/Department
- 30/Department
- Service Level Agreements
- 4
- 10/Department
- 20/Department
- Multi-Level Escalations
- Customer-based SLA
- Contract Management SLA
- Tasks, Events & Calls
- Only Tasks
- Auto Time Tracking
- Advanced Process Management (Blueprints)
- 1/Department
- 20/Department
- Artificial Intelligence
Help Desk Customization
- Custom Email Templates
- Custom Tabs, Views, Status & Form Fields
- Custom Fields
- 50 Fields/Module
- 150 Fields/Module
- 230 Fields/Module
- Ticket Templates
- Layout and Validation Rules
- Re-branding
- Limited
- Multi-department Support
- 10 Departments
- 50 Departments
Analytics
- Pre-defined Reports
- Custom Reports
- 50
- Unlimited
- Unlimited
- Export Reports to CSV, XLS or PDF
- Customer Happiness Ratings Dashboard
- Custom Dashboards
- 10
- Unlimited
- Unlimited
- Ticket Overview & Status Dashboard
- Response, Resolution & FCR Dashboards
- Advanced Dashboards
- LimitedSLAs, calls, and global dashboards
- Professional+ Bluprints and Zia dashboards
- Schedule Reports
- Analytics Mobile App (Radar)
Agent Permissions & Data Security
- Profiles (restrict feature access)
- 6
- 25
- 50
- Roles
- 5
- 25
- 250
- Field-level Access Control
- Data Sharing Access
- GDPR Compliance
Support
- Phone
- Chat
- MonthlyYearly
save
up to 35% - Standard800/user/month billed annuallyProfessional₹1,400/user/month billed annuallyEnterprise₹2,400/user/month billed annually
save
up to 35%
- Customer Support Channels
- Email Channel
- Help Center
- Feedback Widget
- Advanced Web Forms
- Social Media (Facebook & Twitter)
- Instant Messaging (WhatsApp, Telegram, WeChat & Line)
- Telephony
- Live chat
- Guided Conversations
- 5 channels
- 1
- 5
- 1 Brand
- 10 channels
- 1/Department
- 10
- 1 Brand
- 100 channels
- 1/Department
- 50
- 2 Brands or 1 brand/department if multi-branding
Local taxes (VAT, GST, etc.) will be charged in addition to the prices mentioned.
Try Zoho Desk Express
A straightforward ticketing system for individuals and small teams looking to start automating their customer service.
- Ticketing
- Social Media
- Analytics
₹400 /user/month billed annually or
₹550/user/month billed monthly
Sign Up NowExpress is limited up to 5 users*We also have a free plan for minimal support needs. Try Now
Delivering value on three fronts
The Zoho Desk advantage
Price
transparency
Get the full product for the price you pay. No hidden costs in the long run.
Faster
deployments
Minimize operational disruptions as Zoho Desk can be implemented 50% faster than competitors.
Higher
adoption
Intuitive UX that lets you leverage Zoho Desk better and deliver great customer service from the get-go.
Leading the charge on customer privacy
Zoho has been at the forefront in championing our customers' privacy rights in the realm of SaaS. We've taken a number of steps to put the privacy of our customers at the heart of everything we do—something that sets us completely apart from the competition.
Complete ownership of the tech stack
Minimal reliance on third parties when it comes to delivering our services to you.
No adjunct surveillance
Our websites have zero third-party trackers to prevent companies from tracking your behavior on our websites.
Zero ad-providers on our network
A business relationship is between a service provider and a customer, and Zoho provides no space for ad-providers to profit from these business relationships.
No double-dipping
You pay for the service you want—no more, no less. Zoho doesn't have back-door deals with data brokers to sell your data.
With Zoho Desk, we’ve gotten rid of old spreadsheet processes and really streamlined our customer service functions. It has cut our customer service (response) time almost in half. We manage thousands of customer conversations on a daily basis, across channels. With Zoho Desk, we can do this from a single place.
Paul GrimesVP of Marketing, Lubrication Engineers International Ltd.
With a more structured way to attend every grievance that comes from a migrant worker and being able to see through the process until help is provided, HealthServe is now confident to head out for a larger audience.
Michael CheahExecutive Director, HealthServe Ltd.
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Pricing FAQs
Yes, we would be happy to demonstrate Zoho Desk through a web-conference at your convenience. The demo is a one hour session. To schedule your personal session, please contact sales@zohocorp.com.
We’re fervent about keeping your data safe and secure. Our facilities feature stringent 24/7/365 security with video monitoring, biometric access, and advanced fire, flood, and theft monitoring systems. Our network security system employs the latest encryption and intrusion detection and prevention technologies. Learn more about Zoho's data protection measures.
Jump right in and create your Zoho Desk account today, to activate a 15-day free trial for whichever plan you want to take for a spin. Customize, configure and explore all the powerful features of Zoho Desk without ever providing a credit card.
We accept payment via Visa, MasterCard, American Express, and PayPal. We also accept payments via bank transfer or check transfer for yearly subscriptions.
For customers of our paid editions, you automatically have access to our Classic support. You also have the option to opt-in for one of our paid support plans that promises faster responses, round the clock support, dedicated on-boarding and more.
Explore support plans
Yes, we encourage you to change plans to discover the absolute best fit for your organization. Click the Trial Other Editions link to switch from your current plan during the trial period.
If at any point you are not satisfied with our product or service, you can get a full refund based on our company refund policy.
Once your 15-day free trial ends, your plan will automatically be downgraded to our free plan. If you wish to continue using our unrestricted features that you have tested during your trial, you can purchase a paid plan of your choice available for a monthly or yearly subscription.
Yes, we offer a discount on up-front annual commitments. Our annual prices on this page reflect this discount. We also have a special pricing if you're a non-profit or an educational institution.