Ask Zia for lightning-fast support
Empower your agents and customers with instant access to information with Zia Answer Bot.
How can you benefit?
- Help more customers in less time
- Automate repetitive interactions
- Support customers across time zones
- Help agents send faster responses
Help customers find answers faster
Free your agents from repetitive tasks so they can focus on issues that require their expertise. Zia Answer Bot searches through your knowledge base to provide customers with the most relevant answer instantly on the device of their choice.
Give your agents an efficient assistant
Save your agents' time and effort by providing them with the right information at the right time. Zia brings relevant information from your knowledge base directly into your agents' workspace so they can send out informative responses quickly.
Generate customer-centric responses
Solve issues faster while making your customers feel heard and understood. Zia uses generative AI (when integrated with ChatGPT) to suggest informative, humanized responses. You can choose to limit response generation to your knowledge base or OpenAI data based on your preferences.Learn more
Train Zia to meet your business needs
Create brand-specific Answer Bots while exercising complete control over the information Zia uses to train itself. You can add articles, update them, and retrain Zia to apply the latest information to automated interactions with customers and agents.