Extend the power of advanced analytics to customer support
Make informed customer support decisions with all the required data in hand. Zoho Desk integrated with Zoho Analytics offers advanced analytics to help you readily analyze customer support data and consistently keep track of critical metrics.
Bring insightful data for support agents to build a loyal customer base!
With Zoho Analytics integration, you can create insightful reports and dashboards incorporating help desk data. You can select specific data within a module or export the entire help desk as a reporting database. Additionally, you can choose a schedule for automatically synchronizing the required data with Zoho Analytics.
- Zoho Desk
- Zoho Analytics
- Build insightful reports and dashboards with an easy drag-and-drop interface
- Use a wide variety of charts, pivot tables, KPI widgets, and tabular view components to build insightful reports and dashboards.
- Share or email your reports and dashboards with your colleagues
- Export your reports as PDF, HTML, Excel, CSV, and image files
- Embed your reports on websites, blogs, and more
Track your ticket inflow
Don't keep a customer waiting. Using the Zoho Desk and Zoho Analytics integration, you can keep track of your traffic and response rates at every point of the day, ensuring that your customer requests receive prompt attention, even during peak hours. Now, you can optimize your customer service efforts and allocate resources accordingly.
Improve agent performance
Zoho Desk's seamless integration with Zoho Analytics offers you pivotal agent performance metrics such as average response time, customer happiness, ticket traffic, and expertise--all from a single interface. Managers can understand and reward agents based on these metrics and plan continuous improvement measures.
Guarantee customer happiness
Build and retain a loyal customer base by delivering an outstanding customer experience. By understanding your customers' satisfaction levels, you can make the necessary retention efforts. Use the Zoho Desk and Zoho Analytics integration to analyze your customer satisfaction rates, identify and resolve issues, and extend your customer lifetime.
Grasp and share the big picture
Stay on top of your managerial game by using this integration to spot trends and bottlenecks in deadline compliance across regions, products, and agent groups. By combining data from different sources, you can create cross-departmental and global reports, and share them securely with fine-grained access controls.
Our customers love us
- Sears
- Daimler
- Intel
- Essilor
- AONhewitt
"Integration of data from Zoho Desk to Zoho Analytics was seamless. Within minutes, customer support data got imported into Zoho Analytics and analysis were done."
James BellCx Director, Mitrefinch"We have seen an increase in answering support requests and have had a quicker adoption internally than with Salesforce"
Joshua SmithIT Manager, Wencor Group."Very easy to use. Requires minimum data to open ticket. Very flexible management configuration. Beautiful data reports - very comprehensive info. Love the happiness feature."
Mario Pires, GeostarSpringwater Capital Group"Zoho Desk is simple to deploy and easy to integrate with existing services. The reports and interface are easy to customize. It integrates perfectly to email and asterix and also handles ticketing very well.."
Steve MigoyeHead of ICT